1. Do you accept new patients? How can I become a patient of your clinic?
Yes, we accept new patients. The time to next available appointment for a new patient is between 2 and 13 business days. You need to complete and submit a new patient application available by clicking here or at our clinic at 1001 Noyes Street. Once we have the completed application and obtain your prior medical records we will contact you to schedule an appointment. Please refer to the "New Patients" tab for additional information.
2. I was a patient at your clinic some years ago and would like to come back. What do I need to do?
You need to complete a new patient application available here and either drop it off or submit via email to admin@ufhcinc.org
3. How can I obtain a new patient application?
You can download it here or pick it up in our clinic Mon - Fri 8am - 6pm (1001Noyes Street).
4. What do I do if I cannot keep an appointment?
Please call us at 315-624-9470 to reschedule your appointment at least 24 hours before the appointment. This will allow other patients to be seen in your time slot.
5. I received a no-show letter. What does that mean?
We track the number of appointments patients miss without canceling/rescheduling. Every time you no-show to an appointment we send you a letter. Once you reach three no-shows and do not connect with us, you will be reviewed by the Patient Discharge Committee for possible discharge from our practice. We will make every attempt to contact you - please make sure you keep your address and phone number up to date with us.
6. I was recently discharged from your practice. What do I do?
You can appeal our decision for discharge by completing a PDC Reconsideration Form available by clicking here or can be picked up at our clinic.
7. How can I make my co-payment?
We accept credit card, check, and cash payments.
8. What if any of my information changes (i.e. insurance, address, phone number, etc)?
Please call us at 315-624-9470 to update your information.
Patient Portal FAQs
What if I forgot my username or password?
You will need to reset your username or password. There are two ways to update these Portal credentials:
Email Reset: Click "Trouble Logging In" and follow the prompts to reset your username or password. Information to reset your username or password will be sent to the email associated with your account.
Patient Portal Support: For help resetting your username or password, contact our Portal support team at 315-624-9470 or admin@ufhcinc.org
Can I request a prescription refill on the Portal?
Yes. You can request refills on the Patient Portal by clicking "Refill Requests" in the "Messages" section of the dropdown menu on the Portal homepage.
Before requesting a prescription refill on the Portal, check your medication bottle to ensure that there are no refills left. If there are refills left, please call your pharmacy first.
Can I ask my provider a question through the Portal?
Yes. The Patient Portal is a fast, simple and secure way to contact your Care Team with non-urgent medical questions. Click "Ask the Practice Team" to get routine matters addressed qucikly whether you're at home or on the go.
Portal messaging should never be used in an emergency situation. If you are experiencing a medical emergency, please call 911.
