Patient Guidelines and Forms

Patient Guide

At Upstate Family Health Center, we are committed to providing high-quality, compassionate, and respectful healthcare to every patient. We believe that patients play an important role in their healthcare and have the right to be treated with dignity, respect, and fairness.

As our patient, you have the right to:

• Receive quality healthcare in a safe and respectful environment.
• Be treated without discrimination.
• Participate in decisions about your care.
• Receive information about your diagnosis, treatment options, and medications in a way you can understand.
• Have your privacy and confidentiality protected.
• Access your medical records and understand your rights under HIPAA.
• Receive language assistance or accommodations for disabilities at no cost.
• Express concerns or file a complaint without fear of retaliation.

As a patient, you are responsible for:

• Providing accurate and complete health information.
• Following your agreed-upon treatment plan or discussing concerns with your provider.
• Treating our staff, providers, and other patients with courtesy and respect.
• Keeping scheduled appointments or notifying us as soon as possible if you need to cancel or reschedule.
• Providing current insurance and contact information.
• Understanding your financial responsibilities and asking questions if you need assistance.

Our goal is to partner with you to achieve the best possible health outcomes. If you have questions about your rights or responsibilities, please contact our office. We are here to help.