Patient Guide

Providing Support and Service

Upstate Family Health Center, Inc. is a 501(c)(3), not for profit, Article 28, licensed health care center offering family health care services to individuals of all ages at various locations throughout the Mohawk Valley. The experienced and dedicated staff provide the highest level of care, while ensuring that the patient’s needs come first. A patient can receive a continuum of care that focuses on the patient as a whole, providing comprehensive health care for the individual and family.
Upstate Family Health Center, Inc. accepts Medicaid, Managed Medicaid, (Fidelis, Blue Options, United Health Care), Child & Family Plus Plans, Medicare and most private insurance companies. We also offer a sliding fee scale based on eligibility. Our staff will assist you in finding the best method of payment to suit your needs. Our goal is to ensure that ability to pay does not hinder your accessing the care you need.
Upstate Family Health Center, Inc. is deemed by the Bureau of Primary Health Care of the U.S. Department of Health and Human Services (HHS) to be a federal employee for purposes of medical malpractice claims and is qualified for protection under the Federal Tort Claims Act (FTCA).

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Patient Guide

At Upstate Family Health Center, we are committed to providing high-quality, compassionate, and respectful healthcare to every patient. We believe that patients play an important role in their healthcare and have the right to be treated with dignity, respect, and fairness.

As our patient, you have the right to:

• Receive quality healthcare in a safe and respectful environment.
• Be treated without discrimination.
• Participate in decisions about your care.
• Receive information about your diagnosis, treatment options, and medications in a way you can understand.
• Have your privacy and confidentiality protected.
• Access your medical records and understand your rights under HIPAA.
• Receive language assistance or accommodations for disabilities at no cost.
• Express concerns or file a complaint without fear of retaliation.

As a patient, you are responsible for:

• Providing accurate and complete health information.
• Following your agreed-upon treatment plan or discussing concerns with your provider.
• Treating our staff, providers, and other patients with courtesy and respect.
• Keeping scheduled appointments or notifying us as soon as possible if you need to cancel or reschedule.
• Providing current insurance and contact information.
• Understanding your financial responsibilities and asking questions if you need assistance.

New Patients

New Patient Application - download, print ,fill out and bring

What to Bring

• If you have insurance, please bring your insurance card or other proof of insurance.
• If you do not have insurance, you may stop by our clinic every Thursday from 1pm to 4pm to meet with an Insurance Navigator
• Bring proof of income, such as pay stub, income tax form, letter from employer
• Driver's License or Identification Card
• Insurance & Costs
• Community Discount
• Payment Options
• Forms and Paperwork

Our goal is to partner with you to achieve the best possible health outcomes. If you have questions about your rights or responsibilities, please contact our office. We are here to help.