Patient Portal


Upstate Family Health Center's Patient Portal is fast, simple and secure and available to you 24 hours a day, seven days a week. On the Portal you can book an appointment, request a prescription refill, message your practice and even view your lab results.


How do I sign up for the Patient Portal?

If you are a new patient, you automatically get a Portal account with a temporary password. Temporary passwords are only available for 48 hours. If this password expires you will need to get a new password from your Upstate Family Health Center office or call Portal Support at 315-624-9470


If you are a current patient and you do not have an existing account, you can sign up for the Patient Portal by contacting your Upstate Family Health Center office. To keep your health information secure, current patients cannot sign up for the Portal over the telephone

What if I forgot my username or password?

You will need to reset your username or password. There are two ways to update these Portal credentials:

Email Reset: Click "Trouble Logging In" and follow the prompts to reset your username or password. Information to reset your username or password will be sent to the email associated with your account.


Patient Portal Support: For help resetting your username or password, contact our Portal support team at 315-624-9470 or

Can I schedule an appointment on the Portal?

Yes. You are encouraged to use the Portal for appointment scheduling. Once you log into your Portal account, navigate to the "Appointments" section of the dropdown menu and submit your "New Appointment Request."

The staff at Upstate Family Health Center will confirm the appointment or contact you by your preferred method of communication to find a mutual time for you and your provider.

Can I request a prescription refill on the Portal?

Yes. You can request refills on the Patient Portal by clicking "Refill Requests" in the "Messages" section of the dropdown menu on the Portal homepage.

Before requesting a prescription refill on the Portal, check your medication bottle to ensure that there are no refills left. If there are refills left, please call your pharmacy first.

Can I ask my provider a question through the Portal?

Yes. The Patient Portal is a fast, simple and secure way to contact your Care Team with non-urgent medical questions. Click "Ask the Practice Team" to get routine matters addressed qucikly whether you're at home or on the go.

Portal messaging should never be used in an emergency situation. If you are experiencing a medical emergency, please call 911.

Can I get my lab results on the Portal?

Yes. You can view your lab results after your clinician publishes them. If your lab results are not posted on the Portal, they may not be final. You will receive an email when your results are ready for you to view.

Still have unanswered questions? Give our Patient Portal Support a call at 315-624-9470 or email us at

Our Patient Portal is designed to help you monitor your personal medical records. It does not provide any emergency medical service. If you have a medical emergency, call 911.